- 7-day money-back guarantee : 0-7days after the date of purchase, for any product which has quality problems or unsatisfied service. Just return your intact and undamaged RTscan product package and receive a full product refund (not includes shipping cost) for ANY reason.
- 13 months manufacturer’s warranty: Warranty time starts from the day you receive the parcel.
For any quality problems:
- RTscan provides free repair or replacement with both sides shipping cost and Chinese side tariff afforded by RTscan.
- For man-made damage within warranty time, RTscan provides paid repair with all costs paid by the customer.
Our replacement and refund services are limited to original products sold by RTscan and any of its partners. If you purchased through a retailer, please contact retailer directly. Any unauthorized reselling of RTscan products is strictly prohibited. For more detailed return policy, please read: Return Policy page.